配送ポリシー

 

The shipping costs are charged to the Customer and may vary based on the shipping destination:

• ITALY
  Free shipping
• EUROPE & UNITED KINGDOM
  Free shipping
• NORTH AMERICA (USA & CANADA)
  Free shipping for orders equal to or above 250€;
  29$ or 36C$ (25€) for orders less than 250€;
• ALL OTHER COUNTRIES
  30€ for all orders.

Please note: VAT and customs clearance fees for UK and US orders are to be paid by the customer and will be calculated during customs clearance, based on the product value.

SHIPPING TIMES
The shipping times will vary depending on the items you wish to purchase and the date in which the order is received:

• Orders of products in stock received Monday-Friday, prior 2pm, (CET, UTC+1 or CEST, UTC+2) will be shipped within 1-2 working days;
• Orders of products in stock received Monday-Friday, after 2pm (CET, UTC+1 or CEST, UTC+2) or during holidays,  will be shipped on the next working day;
• Orders of products which are “Made to order” will only be shipped after we finished to produce them.

UPS/or DHL 
Your order will be shipped via standard UPS courier service.
As soon as your order is shipped, you will receive an email showing the status of your order. The orders will only appear during weekdays, from Monday to Friday.
In the case that no one is available to receive the goods, a card will be left by UPS / or DHL to indicate an attempted delivery together with details relating to how and when you may collect your package. If packages are not collected within 20 days, they will be returned to Gala Gloves.

TRACKING THE STATUS OF THE SHIPMENT
You may track your shipment at any time.  To do so, please follow the link shown on your shipping confirmation email.  The service will only work when the system is updated by UPS or DHL. If it should not  work immediately, please try again later.

SHIPMENTS NOT RECIEVED, DAMAGED GOODS OR INCORRECT PRODUCTS
If you do not receive the package, having been notified of such with the shipping confirmation email, or the goods are damaged or incorrect, please contact our customer service centre via email:
[email protected]