返金ポリシー

RIGHT  OF  WITHDRAWAL – RETURNS  AND  REFUNDS
In all cases, Users have the right to withdraw from the stipulated contract, without penalty and without having to specify any reason, within 14 (fourteen) days from the date of receipt of the purchased goods.
Purchasers wishing to exercise the right of withdrawal must give notice to Gala Gloves by sending an email to [email protected]  After submitting the form, the User will receive authorisation from the Customer Service team to proceed with the return via email, including any eventual costs.
Following authorisation from Gala Gloves Customer Service, within 14 (fourteen) days of the date of receipt of the goods, the User must ship the product/s purchased, suitably protected and packaged where possible in the original packaging, with the original labels and all product accessories (protective envelopes, spare parts, warranty…). The User must use the courier service authorised by the Owner. Within 14 days of delivery, the User may also withdraw from the Sales Contract by returning the item intact, complete with its original packaging. Pursuant to Art. 67, paragraph II of the “Consumer Code”, the substantial integrity of the product to be returned is an essential condition for exercising the right of withdrawal. The products must therefore not have been used, worn, damaged or altered in any way. In any case, the right to a full refund of the price paid is subject to the goods being returned intact and, in any case, in a normal state of conservation including the original labels, which must still be fixed to the garment. If the return conditions laid down in this article are not wholly or partially met, Gala Gloves reserves the right to refuse the return, and therefore has the right to return the Product to the User once payment of all additional shipping costs is received.
Return shipping costs may vary depending on the geographical area where the product is being shipped to. The return cost will be communicated to the User via email as well as an airway bill document to attach to the returned shipment. The cost of the returned shipment remains payable by the User.

 

RESTRICTIONS  ON  THE  RIGHT  OF  WITHDRAWAL
Damaged or partially damaged goods, or used products, will not be replaced or refunded. The User has to insert a copy of the delivery note of the goods received inside the box. The right of withdrawal is not applicable in cases where the products have been made to order or clearly personalised.